> For the complete documentation index, see [llms.txt](https://bundus.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://bundus.gitbook.io/help/fulfillment/record-returned-inventory.md).

# Record returned inventory

Record a return so Bundus can show which outbound items have come back and their condition.

### Record the return

1. Open the booking's **Fulfillment** tab.
2. Select **Record fulfillment**.
3. Set **Fulfillment session** to **Customer return** or **Business collection**, depending on how the items came back.
4. For a partial return, select **Selected lines only**.
5. Include only the returned inventory lines.
6. Set the actual returned quantity.
7. Choose the return condition: **OK**, **Damaged**, or **Missing**.
8. Add a condition note and photos when they will help document the handover.

![A customer return session showing the returned quantity and condition](https://1239150628-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0xEFjtRHcsV7HPwU6C74%2Fuploads%2Fgit-blob-42360e42c5944d29bdbc788e2d8c6b8ec1e83e09%2F03-return-form.jpg?alt=media)

9. Select **Complete**.

### Check the result

The inventory line shows how many outbound items have been returned. The return is also added to **History & logs**.

![Fulfillment progress showing all six outbound items returned](https://1239150628-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F0xEFjtRHcsV7HPwU6C74%2Fuploads%2Fgit-blob-7aeb6700db4ebb5e35af68d70962c78b09a876af%2F04-return-recorded.jpg?alt=media)

If items are damaged or missing, record the actual condition before deciding whether to retain any security deposit.

### Related guides

* [Record a partial delivery](/help/fulfillment/record-a-partial-delivery.md)
* [Settle a security deposit](/help/security-deposits/settle-a-security-deposit.md)


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